Help Center

Once you have the tracking number, just go to the carrier's page and search to track the progress of your order's shipment.

Keep in mind that sometimes the information on the carrier's website may take a few hours to be updated.

If the order has already started the shipping process, it is no longer possible to make changes or even cancel it.

If the desired change can no longer be made, you may refuse delivery of the order.

- Access your order history through the Login menu;

- Save all your data and place orders more quickly;

- Enjoy exclusive promotional campaigns for registered customers;

- Ability to create a Wishlist where you can save and manage your favorite items.

- Ability to manage stock alert notifications;

- Check your vouchers and coupons;

- Manage notifications and cookies.

To make a purchase, simply access www.lojadabe.com.

Select the article(s) you want as well as the color and respective size. After adding the items to the cart, you must complete the order: confirm the desired items, apply any promotional code if you have one, and select the preferred delivery method. If you are a registered customer, you can log in using your email and password. If you do not have a customer account, you can choose to register or proceed with the purchase without registration. Then, confirm the delivery method, the billing address, and, if you choose, fill in the taxpayer number. The last step is to select the payment method. For MB Way, Credit Card, or Paypal methods, you will be redirected to the payment page; if you choose Multibanco, you will receive the payment details, which must be completed within a maximum of three days.

No, the order must be placed through the online store, accessing www.lojadabe.com. We will be happy to assist in the purchasing process, just get in touch with us.

Order Processing

1. Order placed:
   The customer has completed the purchase, and the payment is awaiting capture.
   
2. Order paid:
   The payment has been successfully processed, and the preparation and shipping of the order begins.
   
3. Order processed and paid:
   The order has been fully processed, packed, and is ready for shipment or has already been dispatched.

If the payment method is Credit Card, make sure you have 3DS active (a security measure that can be activated with your bank, where a code is sent via SMS to validate a payment). If you are unable to make the payment by any other method, please contact the Online Department. 3D-Secure is an authentication system that provides even more security for online purchases with debit or credit cards. 3DS ensures that an online payment is being made by the legitimate cardholder through the authentication method defined by your bank, usually a code sent via SMS (OTP) to be entered on the website or a confirmation request in your bank's APP, thus minimizing the risk of fraud and misuse. The requirement for this service arises from the entry into force of PSD2 – European Payment Services Directive, a European directive aimed at aligning and strengthening security standards for online transactions, through the mandatory use of 3DS for issuing banks of cards in the European Union. The Bank of Portugal provides an infographic that shows in 3 steps how this strong authentication system helps maintain the security of your online purchases. For more information, please contact your bank.

Delivery times and shipping costs vary according to the region (Continental and islands) and depending on the country. It is expected that you will receive your order within two to five business days for deliveries in Portugal (Continental) and between five and eight business days for deliveries in Madeira and the Azores and other countries in the European Union. We warn that delivery times always depend on product availability. The times presented correspond to average data achieved under normal circumstances. During festive periods or special campaign periods, these times may be exceeded. Please contact us if you need more information about your order: geral@lojadabe.com

After the dispatch of the order, we will communicate the tracking number (transport number associated with the shipment). With the tracking number, you can track in real time the status of your order through the footer of our website in Order Tracking or through the respective carrier websites.

How/when can I return a product?
Unless excluded items, you can proceed with the return of the online order up to 14 calendar days from the receipt of your order.
To do so, you must comply with the following rules:
— Products must not have been washed or used;
— Products must maintain their original characteristics and the packaging must not be damaged;
— Products must be complete with all parts/accessories that compose them and, including, with all respective labels never removed or damaged.
— Products must be returned within 14 days from the receipt of the order, with the respective free resolution form or in your own words in an unequivocal statement sent by postal mail or email.
The customer must keep the proof of return of the order until the complete end of the return process and send a copy of it to the company whenever requested.
Exchanges/returns of the following are not accepted: Underwear, wrapping/paper bags; masks, earrings, perfumes with opened packaging; bath towels; personalized, used, or modified items; items sold sealed or swimsuits whose protection label is not intact.
Exchanges/returns outside the mentioned periods are not accepted. If you attempt to make a return after such dates and wish to recover it, the respective shipping cost will be charged to you. In exchanges or returns, the size exchange or refund will be made using the same payment method, respectively. Returned items are the customer's responsibility until they reach us, so please ensure they are well packaged, correctly addressed, and that they cannot be damaged during transport. We are not responsible for any items that are returned to us by mistake. If we can locate the items (which is not always possible) and you want them returned to you, the respective delivery cost will be charged to you. The refund will only be processed after the order is received at the company's headquarters and the total compliance of the same is verified.
Any exchange or return must comply with the remaining stipulations of our terms and conditions. 
If you encounter any difficulty in returning your order in a timely manner, you should contact us immediately in writing, before the deadline, via the email geral@lojadabe.com.

lojadabe.com is only responsible for the return and reshipping costs if there is an internal error and the product sent does not match the order, or if the product has manufacturing defects. In this case, lojadabe.com will collect the items through its carrier. The consumer may choose to return the items by postal means to Lojadabe.com, Av. Rebelo Moniz, 8, 4660-212 Resende, on their own initiative; in this case, the consumer will have to bear the full costs of returning the goods, regardless of the reason for the return.